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QUALITY AND CARE:
FIVE GOLD “The iCIRT rating

STARS FOR system allows buyers

to make an informed

decision, confident
QUALITY that the company they

are dealing with is

trustworthy and that

iCIRT Ratings restore the balance their record of past

of power for consumers buying off MIRVAC performance attests
the plan apartments in NSW. CONSTRUCTIONS Above: Jason Vieusseux, Mirvac General Manager Construction and Design
Management with the NSW Building Commissioner David Chandler
5 STAR GOLD RATING to their capability.” Below: NSW Building Commissioner David Chandler

DAVID CHANDLER
NSW Building Commissioner
Mirvac General Manager “The iCIRT star rating allows
Construction and Design buyers to quickly distinguish
Management, Jason Vieusseux a company’s reputation and
To fully appreciate the importance This unlikely hero in a hard hat In November last year, Mirvac There is no compulsion for a believes the iCIRT rating will be reliability. Before iCIRT this
of the iCIRT rating for property left no doubt about his intent, was awarded the highest possible builder to be assessed for an iCIRT an even more valuable tool for information wasn’t easily
buyers you have to go back to the promising to name and shame 5 Gold Star iCIRT rating, the first, rating but as consumers become home buyers following two years accessible to the public which
summer of 2018. The distressing dodgy builders, shut down sites and so far, only, property group in familiar with the star system, they in which the construction industry allowed developers and builders to
picture of residents toting suitcases that failed to comply and withhold Australia to hold the honour. will be entitled to ask questions has faced extraordinary pressure. maintain unsafe practices
on Christmas Eve, not for a holiday occupation certificates if buildings about why a company has no stars “There have been enormous with little consequence.”
but for a mass evacuation from were not up to standard. For property buyers, a star rating or low stars and exercise their pressures on construction due to While Mr Chandler has been
Opal Tower, crystallised decades is familiar and easy to grasp; it’s own judgement. wet weather, constrained supply unrelenting in his exposure
of shortcomings in the He also promised a star rating used for energy efficiency in home chain and workforce shortages,” of unsafe buildings and poor
construction industry. system that would help home appliances and health ratings Mirvac CEO of Development Stuart
buyers easily assess the quality and for food, helping them to make Penklis sees the iCIRT rating as a says Mr Vieusseux. construction practices, he
When residents fled Mascot integrity of builders before they informed buying decisions. critical measure in raising industry “We never cut corners and that hasn’t hesitated to give credit
Towers barely six months later, handed over their money. standards and protecting home uncompromising approach to where it is due, holding up
things reached a tipping point But behind the simplicity is a buyers. construction quality is what our Mirvac as the standard bearer
when blame shifting, inquiries and Mr Chandler required iCIRT probing assessment of six criteria customers expect. It also allows for construction quality.
warnings would no longer suffice. ratings to provide a way for all to measure character, capability, “Customers have every right
developers to benchmark their conduct, capacity, capital and to expect that the quality and us to retain and attract the very “Mirvac is the first to achieve the
The appointment of NSW Building ratings against peers with 3 stars counterparties. The stars, ranked longevity of the home they buy is best construction professionals prestigious 5 Gold Star rating; it’s
Commissioner David Chandler being considered an acceptable from zero to five, colour-coded in assured,” says Mr Penklis. and work with experienced not easy in fact it is very difficult,”
in 2019 signalled just how serious on-ramp for those businesses who gold, silver and bronze levels to subcontractors who take pride says Mr Chandler. “The process
the government was about raising wanted to adopt the trustworthy denote different tiers of “The iCIRT rating system allows in their workmanship and the of becoming iCIRT certified is
industry standards and restoring brand in NSW. due diligence. buyers to make an informed finished products we deliver.” rigorous and requires complete
consumer confidence in newly decision, confident that the The architect of iCIRT, David transparency from the developer
built homes and apartments. Importantly, the new ratings Mirvac’s 5 Gold Star rating is company they are dealing with is or builder.
were not to work against small based on a detailed assessment trustworthy and that their record Chandler, is unapologetic about
A no-nonsense, straight-talking and medium sized developers and in which the business has fully of past performance attests to making life tough for the industry’s “Equifax looks extensively into
industry veteran with both builders, meaning those delivering participated and provided all their capability. bad apples who have undermined an entity’s capability, capacity and
academic and real-life construction perhaps 50 apartments per year requested disclosures for a public confidence. ability to deliver a trustworthy
experience, Mr Chandler has been could be rated alongside larger comprehensive business review, “Ultimately consumer pressure “The construction industry has building. Mirvac has been
likened by some in media to a developers delivering hundreds. In including all key people. The will make it harder for dodgy recently been under heavy public executing properties that fit these
super-hero on a crusade to prop up this way the iCIRT rating process rating is assessed by Equifax, an builders to profit on people’s scrutiny after numerous precarious criteria to the highest extent for
a building industry undermined is designed to raise the tide for all independent global data, analytics misery and that is a win for the events, resulting in a lack of trust over 50 years now which is an
by lack of oversight and dodgy boats, not just a few. and technology company. industry and home buyers.” from potential buyers,” says incredible feat well-deserving of
developments. Mr Chandler. the first five star nomination.”

74 ISSUE 17 SPRING/SUMMER 2023 The Right Place by Mirvac The Right Place by Mirvac ISSUE 17 SPRING/SUMMER 2023 75